Membership FAQs

Concierge medicine is a healthcare model that provides patients with personalized care, direct access to their physician, and a range of premium services. Members pay an annual or monthly fee in exchange for enhanced care, including longer appointment times, 24/7 physician availability, and a focus on preventative and personalized health management.

ArcMD offers a more personal, patient-centered approach. Unlike traditional practices, where appointment times are rushed and access to your doctor may be limited, ArcMD provides longer, unrushed visits, direct communication with your physician, and immediate access to care when you need it.

All membership tiers offer 24/7 access to your physician, same-day or next-day appointments, comprehensive annual wellness exams, personalized care plans, telemedicine visits, and specialist care coordination. Depending on your membership level, additional services like house calls or executive wellness services may also be included.

The membership fee for concierge care is generally not covered by insurance, as it provides additional services beyond what traditional insurance covers. However, ArcMD still works with most insurance plans for services like physician visits, lab work, specialist referrals, and prescriptions. We recommend contacting your insurance provider for specific coverage questions.

Yes. While ArcMD covers many personalized services, you should maintain health insurance for medical visits, hospitalizations, emergency care, and specialist services not included in the membership. Think of your ArcMD membership as an enhancement to your existing healthcare, not a replacement.ion

ArcMD concierge physicians will coordinate all aspects of your care, including referrals to specialists and managing your healthcare during hospitalizations. Your physician will remain involved throughout your treatment, ensuring seamless communication between specialists and other healthcare providers.

Telemedicine appointments are available for your convenience, allowing you to consult with your physician from the comfort of your home or on the go. You can schedule telemedicine visits through the patient portal or by contacting the physician's office, and your physician will connect with you via a secure platform.

Yes! ArcMD welcomes patients with all types of medical histories. In fact, concierge medicine is particularly beneficial for individuals with chronic conditions or complex healthcare needs because of the personalized, continuous care and comprehensive management provided.

Yes, ArcMD offers family memberships that provide personalized care for all members of your household. Family plans are a great way to ensure everyone—from children to elderly family members—receives the same high-quality, accessible healthcare.

One of the benefits of concierge medicine is continuity of care, even when you're away. Your ArcMD physician can provide telemedicine consultations, help you access care locally, and coordinate with specialists or other healthcare providers wherever you are in the world.

Yes, depending on your membership plan, house calls may be included as part of your benefits. If you prefer the comfort and convenience of being seen at home, ask us about membership options that include home visits.

Absolutely! ArcMD will coordinate with your existing specialists to ensure continuity of care. Additionally, if you need new referrals, your concierge physician can connect you with top-rated specialists in your area.

Membership fees are typically paid annually or quarterly, depending on your preference. We offer flexible payment options through our secure billing system, and you can manage payments easily via the patient portal.

It’s easy! Start by scheduling your complimentary meet-and-greet consultation, where you can learn more about our services, meet your potential physician, and decide which membership plan is right for you. From there, we’ll guide you through the enrollment process so you can start enjoying concierge-level care.